There are 3 words that somehow become much harder to say when you’re in a leadership role: “I don’t know." What is it about those words that can be so daunting?

There’s a famous quote, often attributed to Henry Ford: “If you always do what you’ve always done, you’ll always get what you’ve always got.” If you’re anything like me, you’ll love this quote, but it’s also gonna hurt a little...

I wonder how your year was. I wonder how you found that big project. I wonder what it was like to get all of those stakeholders on board. I wonder how it was for you to have three different managers across the course of the year. I wonder what it’s been like balancing work with your young family...